Fix HP Envy 5000 Printer Offline Issue


Whenever you see an HP Envy 5000 Printer stating an off-the-shelf message, then the printer stops working and printing your document. Well, not to worry as we are bringing this step-by-step manual for you to solve HP Envy 5000 off-the-shelf mistake.

Fixes for HP Envy 5000 Printer Saying Offline:



Step 1: Set the Default Printer Manually

To ensure that the default driver fits the printer you're trying to print to.

For Windows 10

Let's begin by setup HP Envy 5000 printer in Windows 10.

Locate Windows for devices, and after click Printers & Computers from the list of displayed results.

In case the printer is checked, uncheck the box corresponding to "Let Windows manage my default printer".

Now, click the printer name that fits the name of your printer from the displayed list, and after click Manage. If multiple names are shown then pick the printer that has a status of idle or on-line.

Under Manage your device section clicks on the Set as default option.

In the end, try to publish a document. In case the HP Envy 5000 Printer saying off-line issue carries on then jump to the next section.

For Windows 7, 8

Now, let us check how to place your default printer in Windows 8 and Windows 7.

In the same way, find Windows for devices, and after click Devices and Printers from the list of results shown.

Right-click corresponding to the name of the HP printer which is active (not grayed out). Then select the Set as Default Printer option.

Check and try to print. If an HP Envy 5000 Printer stating an off-the-shelf message then move ahead with the next step.


Step 2: Check Status for the Printer Port and Windows Services

In case your printer makes use of a WSD port then check for the status of Windows Function Discovery services. Then after adding a TCP/IP jack if needed.

Search Windows for control panel' and launch the Control Panel window. Now, click View devices and printers for launching the Devices and Printers window.

Next, right-click your particular printer and choose Printer Properties, and after that click the Ports tab.

Here, you can check if your printer uses a WSD port or not.

In case your printer isn't utilizing a WSD port then skip to the next step in this guide. But if your printer uses a WSD jack, then continue with these given measures.

Search Windows for services' and check the Services list.

Scroll down the entire list to Discover the Function Discovery Provider Host and Function Discovery Resource Publication. Now, here you can check the Status and Startup Form columns.

Now, go back to the Devices and Printers window and then press the F5 key where one could click your printer name to view the status.

Here, you can print a Network Configuration Report from the Printer Settings or Wireless menu.

Right-click the particular printer and beneath Printer Properties choose the Ports tab and click Add Port option.


Step 3: Check Connectivity Using HP Print and Scan Doctor

  1. Download and install the special version of HP Print and Scan Doctor that is specifically resolved to help with printer offline conditions.

  2. This downloads the HP Print and Scan Doctor service.

  3. Next, run the HPPSdr.exe file from the download folder on your computer.

  4. As the HP Print and Scan Doctor launches, click on Start and then select your printer.

If you don't find your printer in the list, then turn it off and on. Thereafter, click on the Retry option. In case there is any connection problem, then follow on-screen instructions in HP Print and Scan Doctor.

  • When a screen prompts you to turn on printer updates, click the Yes button.

  • If a screen prompts you to make your printer the default printer, click on the Yes option.

  • Lastly, try to print. Now, if your HP Envy 5000 Printer says offline, then continue to the next step.

Use the instructions to add a new port with the information given in the Network Configuration Report. Hope that this guide will help you to fix the problem causing HP Envy 5000 Printer saying offline issue.


14 views0 comments

Recent Posts

See All